Frequently Asked

Questions

California Department of Health Care Services
Better Business Bureau Accredited
West Valley-Tarzana Chamber of Commerce
The Joint Commission
National Association of Addiction Treatment Providers

Recovery is an intense journey requiring determination, conviction, and access to the right combination of treatments and other rehabilitative support.

At West Valley Detox, our wraparound recovery services give those in need a fresh start.

Need more info about our programs?

What programs are available?

At West Valley Detox & Residential Treatment, we offer two main types of rehabilitative care: Detox and Residential. In addition, we offer several supplemental programs and services, including our Alumni Program and our Aftercare Planning Program.

Click here to find an up-to-date list of our growing roster of programs and supper services.

How do I know what program(s) I need?

Before receiving treatment, a new client will complete a consultation and intake assessment with a member of our admissions team.

With the information collected during the intake assessment, our team works with the client to co-created a custom treatment plan. This approach is how we ensure that each client’s recovery needs are met. A custom treatment plan can include one or more of our own programs and services, including detox treatment and residential treatment, or services recommended via referral to third-party providers.

Do you accept health insurance plans?

Thanks to the Patient Protection and Affordable Care Act of 2010, addiction treatment qualifies as an essential health benefit, meaning that many health insurance companies do cover substance abuse treatment programs.

At West Valley Detox & Residential Treatment, we work with many of the biggest health insurance providers in the country, including Anthem, BlueCross BlueShield, HealthNet, Cigna, Valley Health Plan, Kaiser Permanente, United Healthcare, and Aetna.

To find out what coverage your health insurance plan provides, please submit your insurance verification request today.

Do you accept MediCal?

Although we are partnered with many national and regional health insurance providers, West Valley Detox & Residential Treatment does not accept MediCal at this time.

Contact us to speak to a member of our admissions and outreach team who can help you to find a program that accepts MediCal.

What is the intake process?

Intake is the process of being admitted to one of our programs. It’s a period preceding treatment during which the client works with an intake coordinator to complete assessments, evaluations, and paperwork as part of the process of co-creating an individualized treatment plan.

How much do your programs cost?

Although a flat rate is available for self-pay clients, we encourage potential clients to contact us for a custom estimate.

A custom estimate means you’ll get much more accurate pricing that takes things like health insurance coverage into account. We also offer a sliding scale for qualifying clients, meaning our daily rate is adjusted according to the client’s income and ability to pay. These (and other) factors can often result in a rate that’s substantially lower.

I’m ready for sobriety… where do I begin?

To begin your recovery journey, the first thing you should do is to contact our admissions team. The team member will do a brief phone consultation and assessment, providing clear guidance and support through the next steps of the intake process.

Verify Your Insurance

Our team can work with your insurance provider to assess your coverage

Contact Us

Have other questions? Reach out to our team so someone can help you

©2021 Page Builder. All Rights Reserved. Terms of Use

Ready to talk?

Send a secure message now via

live chat or call us anytime

available 24/7/365

California Department of Health Care Services
West Valley-Tarzana Chamber of Commerce
Better Business Bureau Accredited
The Joint Commission
National Association of Addiction Treatment Providers
Young black woman

Before you go...

We'd love it if you followed us on social media.

COVID-19 molecule

We've implemented a comprehensive COVID-19 action plan to keep our clients and staff save.